Customer feedback
Customer Feedback
This page has been dedicated to our customers, without you we wouldn’t be able to do what we love on a daily basis. We thank all of you for your continued support, business and feedback.
Feedback from our customers is very important to us and is greatly appreciated. It enables us to continue improving our service wherever possible. So if you have anything you would like us to know about our service, products or business in general, please drop us an e-mail.
We also always love receiving photographs from our customers wearing our garments. It doesn’t matter what it is, if it’s bought from our store we would love to see it! So if you don’t mind your photograph being shared on our website or social media, please send them our way.
If you would like a read of some messages we have received over the years from our customers, we have compiled a few that can be read below.
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“..I received the finished vest that I ordered in person on 29 May of this year. I am pleased with the result… Should I again find myself in Lairg, I will be sure to stop in. Thank you for your service.”
“This afternoon I collected my coat, firstly I wish to say the quality of fit is exceptional by far the best fitting coat I have ever had….
No less than Five star service ,Size perfect, Workmanship Outstanding. I am also very happy with the colours and choice of trim, thank you for your guidance advice and choice. Another bonus is that the scarf I purchased from you picks up the colours in the tweed lovely ! I will be ordering coat number two this November, meanwhile I will be looking through your tweeds on line.
……you exceeded all my expectations. A very grateful and very satisfied customer.”
“Thanks for prompt delivery of breeks will be stalking with them this weekend great service well pleased thanks”
“I’m so pleased with everything …. Thank you for doing such a wonderful job!”
“…I do enjoy a wee visit to your establishment! Best selection of lady-sized accessories I have seen!”
“Thank you so much for my husband's moleskin cap, which arrived on Friday. He is really pleased with it, and is wearing it at every opportunity. Thank you to you and your staff for such great service and getting something made that fits perfectly. Best regards”
“Thank you so much for all your hard work! You were a pleasure to deal with and I really enjoyed the experience. I am a very satisfied customer and I am sure I will be back!”
“The jacket is outstanding, it is by far the best fitting coat I have. The fit and finish are outstanding all of the features are executed perfectly. It is very comfortable and I am able to move freely in it. By far the most comfortable suit coat I have ever had. I cant wait until September to try it out on the hill. It fits me perfectly…”
“You have by far the best selection of ties I’ve seen. Well done.”
“I just received the stick. I am thrilled. It is a simply stunning piece of work. And in perfect condition after taking a long trip over.
My thanks again and kind regards. We shall talk again I'm sure.”
“Hi. I wanted to let you know the postal service delivered the hat yesterday. My son absolutely loves it. It is a perfect fit and is beautifully designed and constructed. I can't thank you enough for your excellent service and products. I can’t wait to order again in the future. Blessings to you all. Wishing you a very healthy and prosperous New Year. ”
“Thank you for contacting me, and the update.
Just placed an order online for a new Sherlock, lost my previous one from you (with which I was very happy)!
Great customer service.”
“all received and everything perfect as always.”
“The jacket and hat arrived already. I can't tell you enough how nice they are.
Thank You”
“Received with thanks my two bond caps.
They fit perfectly and look great.
Thanks again for your help”
“My shooting suit was delivered today. Size perfect and workmanship outstanding. No doubt will now be able to shoot much better. Many thanks for all your assistance and attention.”
“It arrived today, it all looks and fits great and I got lots of compliments on my suit at our centennial weekend.”
“Good Morning, I just wanted to let you know I received my scarf yesterday and I'm extremely pleased with the quality and craftsmanship. It is very warm as I wore it this morning (Almost a little too warm. It's only 42 degrees but I wanted to wear it and I was toasty). Again, Thank you so much for answering all of my questions and making it a wonderful transaction.
I am also extremely please with how fast it made it from Scotland to Grand Rapids (USA). If anyone else is questioning the length of time it will take please assure them it was faster than I thought.”
“I received the cape and scarf today and they are BEAUTIFUL!!!! I LOVE IT! And I'm certain my wife will go crazy when she receives them.
Thank you very much for making this purchase possible.”
“Thank you so much
Hat received this morning- absolutely perfect- it fits- a quality tweed and just like the hats I used to buy.
I will try it out for a while then you can make me another”
“Just to say that I am really pleased with my new jacket. It’s very well cut and tailored and you did a fantastic job. Well done!”
“Thank you so much for the lovely garments I received yesterday. Everything is in perfect order and I cannot wait to use the jacket and cap.
Sizing is perfect – I’m particularly satisfied with……the cap! It fits perfectly.”
“My wonderful hat arrived this morning - so delighted with it.
Thank you kindly. I wish more retailers offered the friendliness and eagerness to help that you do, wishing you many years of good business, I will certainly be back”
“I received my plus 4's today, and they were perfect! And I loved the way they look, fantastic :)”
“…. caps arrived today, great quality thanks….”
“I would like to say thanks very much for the excellent job you did of making my … tweed suit for the recently finished 2013 stag season. It fits me very well, and will surely last me for several seasons as it is very robust indeed. All the very best”
“Many thanks for the flat cap you made me, it is excellent. It also arrived on my birthday, last Friday! Thanks again for such a brilliant service.”
“Thank you for these wonderfully tailored garments which I received well and in good time, also the hat that fits well, indeed. Truly, these waistcoats, the trousers and the plus-fours are pieces of the art of *Haute Couture*, pieces that honour the master who tailored them superbly. Thank you very much, indeed….for keeping up such beautiful as well as artful craft and work. My wife and I alike were most delighted about how everything fits on me. As ever possible there will be more orders and of course I will recommend you whenever opportunity turns up.”
“Many thanks for the safe arrival and fine fitting of one sports jacket”
“The entire suit is an excellent fit and very well used on its first season out! Many thanks again for an excellent service”
“Thank you for…..70th birthday waistcoat! It looks magnificent and should be a most appreciated surprise for him.”
“Just a note to thank you for your prompt attention to our order yesterday. The cape arrived this morning and my wife is delighted with it.”
“The plus fours are excellent – thank you……With very many thanks….”
“….my two splendid Harris tweed waistcoats with which I am well pleased. Thank you very much for your hard work and craftsmanship.”
“Thank you for sending the coat. It fits perfectly and is really lovely – many thanks”
“I’m pleased to say the parcel arrived much faster than anticipated and we are delighted with the high quality of the products. We will return to shop for more.”
“My hat arrived safe & sound (and quickly, too). It’s fantastic - I love it! A hearty thanks to everybody at Sutherland Sporting.”
“A quick note to thank you both very much for all your help with our plus fours. Mine have now been Christened and are excellent, and just what I was after. They’re warm, comfortable, roomy, keep me dry and a perfect fit. I know my brother is delighted with his too. Thank you both.”
“Hi I am delighted with my tweeds. Thanks again for what you have done for me.”
“Just a quick note to let you know that my coat arrived safely…
It looks great and fits well. I am … very pleased with the outcome.
It has been a pleasure doing business with you.”
“I am writing to thank you so very much indeed…..You very kindly gave over much of your time, advice and patience whilst we decided exactly what we wanted and how it was to be made…..it was an enjoyable and friendly experience…..our shooting suits have arrived and we are both absolutely delighted with them. Each recommendation you suggested I can now see the reasoning behind, and each request I made has been fully met. Thank you very much indeed. You have produced extremely comfortable, smart and well made clothing that will be a pleasure to wear for many seasons to come and we are very grateful to you. It is a refreshing delight to receive such sound and solid service and we both wish you all the very best.”
“Thank you for sending my coat and skirt. Delighted with both. Arrived safely this morning.”
“We have fond memories of our visit to your shop…..my wife and sister in law look absolutely lovely in the coats that we bought for them; they are the envy of Suffolk”
“I would just like to say many thanks for the suit bought from you. It's the 2nd time I've bought from you and after phone conversations once again the suit fits perfectly. I can't praise your company and its customer service highly enough, fantastic. Thank you for finding the tweed and making a perfect suit - many thanks, keep up the good work.”
“Wow…the package just arrived a few minutes ago…love all your hats and Hunting coat and socks !”
“I'm very pleased with the hat. I love the brown tweed cloth of the hat. That brown colour is very beautiful, the very British shape of the hat is lovely and the touch of its tweed cloth is very comfortable to me.
I appreciate much such a excellent deerstalker hat. I will cherish the hat with the tweed jacket which I have purchased this time. Thanks again.”
“Just to advise that the plus fours arrived yesterday and we are very pleased with them..!
Many thanks for your excellent service”
“A line to say that my plus threes have arrived and that I am delighted with them.”
“A line to say that my plus threes have arrived and that I am delighted with them.”
“Thank you for the kind service, I'm sure if we are the next time in your area we will visit you- of course”
“Everything arrived safe and sound, I am very happy with how everything turned out!
Both hats fit well and are very comfortable I am glad that you recommended that we go a little larger on the deerstalker it turned out perfect.
I am very happy with the changes that were made to the waistcoat, the length is perfect.”
“Many thanks to the kind and helpful lady who rummaged in your stores to find a small tweed cap for me.
It arrived today and is a perfect fit, and the colours are just fine for real shooting.
It was a very fast and efficient service. Well done.”
“Received walking stick today. I am very pleased. Great service.
Thanks so much.
God bless.”
“I just wanted to say a big thank you for the Plus fours… was delighted with them and I may say, has had enormous amount of fellow golfers admiring his attire. Best dressed on the golf course.
The cap just finishes the outfit. It arrived all before Christmas.
Thank you very much.”
“Today I received the hats…. and are very nice, very good quality. In Spain not seen this style of hats and head protection from the cold…
Thank you very much and best regards.”
“I have just received the plus 2's that you dispatched recently following my phone call to you. I am delighted with them, they are a perfect fit. Thank you for your help in finding these for me I am very grateful. I look forward to doing future business with you.
Kind regards
(PS I would just repeat that I found your web page very easy to navigate and use.)”
“From my first contact with you via e mail with a photograph of the swatch of the tweed I was attempting to find it was a most pleasant hassle free experience from start to finish.
Your tailor has replicated the finer detail from my somewhat old and well-worn Plus 4’S to perfection!
Whilst the actual experience of visiting the shop was absent the attentiveness in ensuring all my requests were fulfilled was better than first class and a real credit to Sutherland Sporting Tweed”
“Thank you - hat arrived safely this morning….. pleased to say it fits like a glove: very snug.”
“Just to say that I am really pleased with my new jacket. It’s very well cut and tailored and you did a fantastic job. Well done!”
“Thank you for your kind response – both today and during the entire period from our initial correspondence until now. It’s a pure delight to discuss these matters with you. I’m looking forward to receiving the package and hopefully to order additional garments in the future.”
“Thank you very much for the skirt, it’s wonderful”
“Thank you very much indeed for copying my very dilapidated tweed cap. It is ideal and you have done a marvellous job.”
“I just wanted to write to tell you that I received my coat (and hat) last week just in time for Cheltenham Races. I wore them on the first day and every, but every friend I met said what a fantastic coat! I am so thrilled with it, and only wish that you were a bit closer to us here, so that I could send lots of clients to you.”
“Just writing to thank you for my plus fours. I have had these for 3 seasons now and they still look as good as the first, well made, attention to detail and a great look in the field. Often asked where I bought mine as down here in Suffolk shooters generally have the breeks…….A great investment for me and will be looking forward to a new pair in a few years time!!
Thanks again!! More people and estates should know about you down here!!”
“Thank you very much for my new shooting suit. It’s excellent.”
“It fits her like a glove and she very much likes the tweed. She is now a devotee of Sutherland Sporting Tweed. Thanks again- coat is really beautifully cut, sewn and styled. It exceeded our expectations.”
“I greatly enjoyed meeting you and your wife and lingering in your wonderful emporium…..both trouser are perfect….I have happy memories of you and your shop”
“My Deerstalker hat arrived on Monday morning - perfect in all respects. It is extremely well made and fits perfectly. I have had many deerstalkers over the years but I have been having difficulty finding replacements to suit me. Many makes come in small, medium and large and until you try them on you are not sure of the fitting. Making them in the traditional sizes solves that problem.
Many thanks for your excellent service and product.”
“I’ve just received and tried on the trousers and waistcoat, and am truly delighted with them.
They are very well cut, with super quality cloth, and all the specifications I asked for.
I much look forward to wearing them next week and for many seasons to come. Thanks for measuring so well.”
“The suit arrived yesterday and has exceeded my expectations.
The fit is excellent, being of smart appearance but having enough room to be comfortable and allow ease of movement.
Being a very heavy duty tweed it should literally last a lifetime and should certainly 'see me oot'!”
“Just a quick message to let you know my hat arrived this morning.
I am impressed with quality and finish and it fits perfectly.
Many thanks”
“Just a very brief note to say that I am delighted with the Plus 4s that you have recently sent me. They are exactly how I hoped they would be and hang as I have always wanted my breeks to, but have never achieved before. I have worn them twice out shooting – they were comfortable, practical and extremely smart. Thank you.”
“…thank you so much – the cap just arrived this morning…. thank you again. Wonderful and unexpected customer service.”
“The hat has arrived, and it is perfect!! Thank you so much for your very swift attention…. I found your website after searching and you do the best selection of Olney hats I have seen in the perfect colours…
I will certainly shop with you again - thank you again for solving my hat crisis!”
“Waistcoat arrived today thank you. Very pleased - …. it looks very smart!
Thanks for the service.”
“I’d just like to say a big thank you for your helping me get my other half a tweed jacket, your help sending photos through of what you had and getting next day delivery was fantastic. If you had somewhere I could write reviews it would be 5* thank you again.”
“I have received many compliments on my Norfolk jacket and hat. I am always happy to tell them where it came from. I am looking forward to the new one.”
“Just to let you know that the shooting waistcoat has arrived. It fits nicely and he really will like wearing it in the 'cooler seasons'.
Thanks again for your service and all the best for The Sutherland Sporting Tweed.”
“Just a line to report the safe arrival of my new cap today. It fits beautifully…the back “nape” of the cap is of a good “depth”… I very much like the brown dog-tooth check that you chose for me… Once again, many thanks”
“Brilliant! Thank you very much - from me and one very delighted and surprised recipient; it arrived in yesterday's post.”
“A line to say that my plus threes have arrived and that I am delighted with them.”
“Hi. I just wanted to thank you for the tweed cap which arrived today - Its really super! Delivery was really quick too… so no worries about arriving in time for Christmas!
Thanks also to the kind lady who was 'standing in’ on the day I rang to discuss options and get some guidance - she was spot on with her advice!!!
Seasons Greetings to you all and thank you again!”
“Thank you for the speedy tailoring and delivery. It looks fantastic!
I will definitely recommend to friends etc and will be back!
Thank you very much.”
“I would just like to thank you very much for your excellent personal service.
I would certainly recommend and use your company again”
“ I just wanted to let you know I received my cap and absolutely love it! ……. and now I know exactly what to order next time - which should be within the next month or so.
Thank you again for all of your help and patience and I look forward to doing business with you again!”
“Everything has arrived perfectly and it’s even better than how it looked!! I am sure you will hear from me again.Thank you very much”
“I'm writing to say thank you for the Cape and Scarf I purchased last Fall for my wife. I ended up waiting to give it to her for Christmas instead and she loved it as expected. So thank you!”
“Thank you so much and I look forward to ordering from you in the future. I must say the level of service you provide is excellent and you are very helpful.”
“I just received my scarves. They are beautiful, thank you very much. I really like the Celtic patterns”
“I bought a flat cap from your website the other day which arrived this morning.
Just wanted to say how pleased I am with the speed of the delivery and quality of the product.”
“Box has arrived, all garments tried on and look great. Thank you very much and we cannot wait to now try them on the hill.”
“The suit and jacket arrived safely and the shooting suit looks fantastic! Thank you so much for all the effort you put into this to ensure Matt got exactly what he wanted!!”
“Thanks a lot for the hat. It’s perfect. I think I will keep in touch for more orders.”
“Thank you for this coat and Deerstalker. They are exactly as I wanted. Very nice pieces, beautiful and smart. I am very proud to wear them. Thanks a lot.”
“I purchased a scarf…….first I would like to say it's fabulous, I'm really impressed, the quality is outstanding. I bought the scarf for my wife……as an xmas gift. I am sure she will be as impressed as I am. Many thanks for producing such a stunning item.”
“I have to inform you that my tweed coat is a great success. I love wearing it and I receive lots of compliments. The other day an English lady stopped me on the street in Geneva to ask me where I bought it.”
“I have just received my coat this morning and I’m thrilled with it! Thank you so much for all your help and wonderful service”
“…..beautiful coat, skirt and hat……I could not be more thrilled. Thank you very much.”
“I am so pleased with my jackets, thank you very much”
“Thank you for the “Bugatti” which has arrived safely. It fits well and I am very pleased with it.”
“The jacket is very nice and much admired”
“I am in receipt of the two “Bugatti” Caps you had made for me in my own tweed and wish to thank you for your prompt and efficient service, I am most grateful. They are exactly what I required…..Once again, thanks and you may rest assured I shall refer your good name to all who ask.”
“Thank you for the impressive coat.”